Refund & Cancellation Policy

This policy explains how billing, cancellation, and refunds work for paid subscriptions and add-ons purchased on The Trader's Hindsight at https://tradershindsight.com (the “Service”), operated by Hindsight Trade Analytics Limited (RC 9661218) from Delta State, Nigeria. It is written to be specific to our Service. Where this policy and our Terms of Service differ on refunds or cancellation, this policy controls.

1. What you are paying for

The Service is a software subscription. We offer three plans, Pro, Elite, and Master, each available on a monthly or yearly billing cycle, plus optional add-ons (for example, an extra synced trading account). Subscriptions are billed in advance for the cycle you choose. There is no free trial; you get full access the moment your payment is confirmed.

2. Renewal

Card payments (via Flutterwave) renew automatically at the end of each billing cycle, at the then-current price for your plan, until you cancel. We disclose the billing amount and frequency on the checkout screen before you pay.

Cryptocurrency payments (via NOWPayments) do not auto-renew. Each crypto payment buys a single term. When that term ends, your plan simply lapses unless you choose to pay again.

3. How to cancel

You can cancel at any time, with no cancellation fee, in either of these ways:

• Sign in and go to Settings, then Billing, and choose to cancel your subscription; or
• Email us at support@tradershindsight.com from the address on your account and ask us to cancel.

Cancelling stops the next automatic renewal. Your plan stays active and you keep full access until the end of the term you have already paid for, after which it will not renew. Crypto plans are cancelled simply by not paying for another term.

4. Refunds

Because the Service is a digital product delivered immediately and used continuously throughout your term, fees already paid for the current term are generally non-refundable, and we do not provide partial or pro-rated refunds for the unused part of a term after you cancel.

We will, however, issue a refund of the affected charge in any of the following cases:

• Duplicate or accidental charge. You were billed more than once for the same period, or charged in error.
• Billing after cancellation. You were charged for a renewal after you had already cancelled.
• Failure on our side. A confirmed technical fault on our end prevented you from accessing the Service for a sustained period and we could not resolve it.
• Unauthorized charge. The payment was made without the account holder's authorization and this is verified.
• Any case where a refund is required by the consumer-protection laws of the Federal Republic of Nigeria or other applicable law.

Add-ons follow the same rules as the plan they attach to: cancellable at any time, active until the end of the paid term, and refundable only in the cases listed above.

5. How to request a refund

Email support@tradershindsight.com from the email address on your account, with the date of the charge and a short description of the problem. We aim to respond within 2 business days. Approved refunds are returned to your original payment method. Card refunds are typically processed within 5 to 10 business days, though the exact timing depends on your bank or card issuer.

6. Cryptocurrency payments

Cryptocurrency transactions are irreversible by design, so we cannot reverse a completed crypto payment to the originating wallet. Where a refund is due under section 4 for a crypto payment, we will instead credit the equivalent value to your account or, at your choice and where practical, send the equivalent to a wallet address you confirm. Differences in network fees and exchange rates at the time of payout are not refundable.

7. Before you raise a chargeback

If you believe a charge is wrong, please contact us first at support@tradershindsight.com. We can almost always sort it out faster than a bank dispute. Filing a chargeback without contacting us may lead to your account being suspended while the dispute is investigated.

8. Contact

Hindsight Trade Analytics Limited (RC 9661218)
Trading as The Trader's Hindsight
Delta State, Nigeria
support@tradershindsight.com
+234 706 173 5310